Software Engineer - Accessibility Technology

Position Summary

The position of a Software Engineer – Accessibility Technology provides maintenance and enhancement of our screen reading and magnification engine in Windows.

The ideal candidate is a self-starter who is diligent and quality oriented while being able to meet target dates. You must be able to work independently, as well as collaboratively in a team-oriented environment.
Essential Functions

In the changing Windows environment and developing market place it is essential to provide a stable, performant, and exciting screen reading and magnification experience for users with vision impairments. In this position you will maintain, improve, and drive forward essential screen reading and/or magnification technologies.

Duties include:

Consults with Product Managers and software engineers to gather information about program intent, using that information to design and implement new product features.
Writes product specifications based on consultations with manager and product managers.
Creates software design based on specifications and consultation with manager, product managers, other programmers, and end users.
Codifies necessary changes in high-level software to provide required functionality.
Creates tests to find errors and confirm the software meets specifications.
Analyzes code to find causes of errors and revises programs.
Writes and maintains documentation of designs and changes to software.
Reviews user and technical documentation written by others to confirm consistency with program operations.
Reviews program for correction, enhancements, or system environment changes.
Coordinates with other programmers about program revisions.
Modifies and maintains software programs written by others.
May lead software projects and small teams of software engineers.

Position Qualifications

Competency Statement(s)

Analytical Skills - Ability to use thinking and reasoning to solve a problem.
Communication - Ability to communicate effectively with others via email, Skype, phone and in-person.
Self-Motivated - Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative.
Detail Oriented - Ability to pay attention to the minute details of a project or task.
Accountability - Ability to accept responsibility and account for his/her actions.

Skills and Abilities

Education and Experience

Bachelor's degree in Computer Science, Computer Engineering or equivalent, and one or more years related experience and/or training.

Programing Skills

Object Oriented Programming (OOP)
Visual C++
C#/.NET
Writing and debugging multithreaded code
Debugging and analyzing assembly code
HLSL and/or assembly language

Windows Knowledge

Strong understanding of the internal works of the Windows operating system Windows 7, 8 and 10 for the following components:

Windows SDK
COM interfaces
Application Document Object Models (DOM)
DirectX, DirectWrite, and/or Direct Composition
Windows 7 mirror driver, Windows Presentation Foundation (WPF), and/or Windows Desktop Window Manager

Send resume to careers@vfogroup.com or fax to 727-803-8014.
VFO Group Technical Support Representative

Remote Position to Cover the West Coast - Hours 9:30 AM-6:00 PM PST

VFO™ is the leading worldwide provider of assistive technology products, dedicated to improving the lives of individuals with visual impairments and learning disabilities. Our innovative technology is designed to promote independence, allowing blind and low vision users the same access to information as their sighted peers. Based in St. Petersburg, Florida, our team is passionate about what we do and committed to the communities that we serve.
Purpose

Provide timely, courteous and expert support to VFO Group's customers who need assistance with VFO's solutions for the blind and vision impaired customers including JAWS, ZoomText and other VFO software solutions, braille display hardware, and various hardware readers and magnifiers for low-vision users. Perform troubleshooting and triage by phone, email and remote access. Determine and implement corrective actions that may include training, online assistance, providing workarounds, and handling product updates or replacements as appropriate.

The successful candidate will be able to use a braille display to read braille content for all types of files and online information and will be able to use an industry leading screen reader to "read" all types of files and online information via audio output.
Responsibilities and Duties

Respond to user inquiries regarding installation, configuration and operation of VFO software and hardware products to resolve problems for VFO dealers, end-users and other customers
Maintain records of daily customer communication transactions, problems and remedial actions taken, or installation activities and enter all details in VFO call tracking system
Read technical manuals and other online resources, confer with users, and conduct product diagnostics to investigate or gain remote access to customer systems to resolve problems or to provide technical assistance and support by phone or other online access
Confer with staff, users, and management to obtain technical information and confirm recommended response and recovery actions
Develop materials and procedures, train users in the proper use of applications or hardware devices
Perform various tasks including:
Adjust firmware, OS, application software
Conduct product diagnostics to determine nature of problems
Install Firmware, OS, application software
Install hardware, software, or peripheral equipment
Take calls from customers and respond quickly to their questions or requests for problem resolution
Use computers to enter, access or retrieve data for call tracking, problem analysis, etc.
Use support call tracking software applications

Education/Experience

Associate or Bachelor Degree in Technical or related field
3-5 years relevant experience
Must have excellent working knowledge of VFO products including: JAWS, ZoomText and other VFO software solutions, braille display hardware, and various hardware readers and magnifiers for low-vision users

Send resume to careers@vfogroup.com or fax to 727-803-8014.