Manager User Experience & Design
Do you constantly critique and optimize websites in your head while surfing the web? Are there things on our website that drive you nuts? If so, what if we told you that you could do just that, from start to finish, from researching to designing? If you are smiling and you think the customer is always right, we need you on our team!
Do you get excited about learning what the consumer wants and needs and incorporating that into a digital experience that gains consumer understanding and engagement? Do you like the ability to influence the solution from start to finish? We need you!
Within the Digital Sales and Marketing Group at Cox Communications, we hone in on ineffective digital experiences and address them through data driven insights and UX expertise. The UX Lead plays a critical role in making that happen. The magic of the UX Lead is his/her ability to consolidate the necessary input elements (e.g. business requirements, technology constraints, data analytics, etc.) to generate an experience that hits home with the consumer and guides them through the digital landscape flawlessly – driving results with an experience that is functional, scalable, and efficient.
Key job responsibilities:
Actively engages with our customers and every available source to understand the goals, business requirements and technology constraints that impact your designed solutions
Formulates theories and data-driven experience solutions via a solid understanding of user interaction data and user-centered design (UCD)
Defines quick-win recommendations that can be immediately implemented for an improved experience and to drive short term business results
Collaborates in strategic experience design discussions with the internal team to improve the consumer's experience in the medium and long term
Creates wireframes and interactive prototypes that are functional, scalable and data-driven, while effectively maintaining our customers’ style/brand frameworks and upholding industry design standards (e.g., usability, accessibility, mobile frameworks, etc.)
Presents and excellently communicates the recommended experience solutions to the customer to gain buy-in on the recommendations
Able to effectively articulate his/her position in a persuasive way uses data, industry insights, customer knowledge to tell a compelling story that supports recommendations
Leads the validation of experiences with the use of testing and collaboration with your internal data team to capitalize on missed opportunities
Minimum of five years’ experience in the digital marketing space
Intermediate experience with design and UX tools such as Sketch, Axure, Invision, Photoshop and Illustrator
General understanding of web data from platforms like Google Analytics or Adobe Analytics
Basic knowledge of HTML5 and CSS3
Working knowledge of web based image file formats (GIF, JPG, PNG, SVG)
Experience working with responsive design
Proficiency in Microsoft Office
Bachelor’s degree in Computer Science, Mathematics, Marketing, Business, HCI, or related field or the equivalent in work experience is required.
Expertise in Sketch, Invision, and Axure
Prior experience with Bootstrap
Experience with enterprise-level Content Management Systems (CMS) such as Adobe Experience Manager (or Wordpress)
Intermediate knowledge of Adobe Photoshop and Adobe Illustrator
Expertise in development and execution of user experience testing
CERTIFICATIONS WITH REPUTABLE UX TRAINING ORGANIZATIONS (E.G., NIELSEN NORMAN, HUMAN FACTORS, ETC.) INTRINSIC SKILLS
Displays strong interpersonal and leadership ability across all levels coupled with effective problem solving, conceptual thinking, qualitative and analytical skills
Exhibits an ability to effectively give and receive feedback
Possesses natural curiosity and a continuing desire to learn
Demonstrates characteristics of a self-directed, independent thinker who desires to do his/her best
Collaborates effectively in a virtual environment (e.g. Skype, Microsoft Teams, Slack, conference calls, etc.) and has a vested interest in the success of the team
Displays strong written and verbal communication, presentation, and technical writing skills
Holds oneself accountable to successful completion of his/her responsibilities despite having limited oversight
About Cox Communications
Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and digital media advertising. Cox is known for its pioneering efforts in broadband, voice and commercial services, industry-leading customer care and its outstanding workplaces. More information about Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at www.cox.com and www.coxmedia.com.
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Organization: Cox Communications, Inc.
Primary Location: US-GA-Atlanta-6205-B Peachtree Dunwoody Rd
Employee Status: Regular
Job Level: Team Lead/Supervisor
Shift: Day Job
Travel: Yes, 5 % of the Time