Community Manager - Accessibility

The Community Manager - Accessibility will oversee AudioEye’s engagement with members of the disabled community and will be responsible for building and managing an active community close to the mission of AudioEye. The Community Manager - Accessibility will be the first point of contact and key to building relationships with new members in one-on-one sessions and email messaging. To succeed in this role, the Community Manager - Accessibility must have a deep passion for web accessibility, knowledge of assistive technology, and the ability to build a brand through community advocacy.

It will be critical to stay informed of new developments and opportunities in the accessibility industry and be a strategic thinker who can roll up your sleeves and jump in to execute your strategies. Taking the initiative to bring your ideas to life and being willing to test them are also vital attributes.

Our mission at AudioEye is to eradicate every barrier to digital access because we believe equal access to digital content is the right of every individual and the responsibility of every entity.

AudioEye is a team of passionate professionals dedicated to our ambitious goal of accessibility for all. Our mission guides us through every challenge and keeps our focus on our purpose – changing the way the world uses the internet forever.

How you’ll Contribute:

Build and maintain a community of people to create positive feedback loops for AudoEye’s brand and product
Conduct new member onboarding training
Conduct remote sessions with people with disabilities who use assistive technology to access the internet; document learnings from their experience and build relationships
Collaborate on advocacy efforts and content creation projects with the marketing team, including videos, focus groups, interviews, podcasts, surveys, and social media
Devise and implement community communications initiatives and engagement incentives
Take the initiative and research new spaces and opportunities where AudioEye community members should be present
Coordinate with internal and external teams to build our community
Measure and improve key performance indicators transparently
Build relationships with customers, industry professionals, and community members
Manage community member (independent contractor) invoicing and approvals

Who you are:

Degree in Marketing, Communications, English, Journalism or related field
3 years experience as a Community Manager or similar role
Experience connecting with users in forums and other community platforms
Experience or familiarity working with people with disabilities
Knowledge of user testing or accessibility testing
Ability to identify and track relevant community KPIs
Excellent writing and verbal communication skills
Independent, critical thinker and problem-solver
Proficient in MacOS and Windows
Familiar with Asana, Google Workspace, Facebook, Instagram, LinkedIn, YouTube, Vimeo, Gong
Familiar with screen readers and literacy software like JAWS, NVDA, Voiceover, Talkback, ReadAloud, and Kurzweil
Knowledge of inclusive, user-centered, and universal design is a plus

Our Values:

Relentlessly Prioritize the Customer
Own Outcomes
Be Straightforward
Act Now & Iterate
Grit
Decide with Data
Hire and Develop A Players
Be Coachable
Organize and Plan
Expect and Embrace Change

Benefits and Perks:

Work with a talented but humble team
Competitive compensation and equity
Weekly paid family meal
401k, medical, dental, and vision insurance
Flexible and Generous PTO Policy: If you feel you need a break to recharge, we encourage you to take it!
15.5 company-paid holidays including Juneteenth, MLK Day and a 1-week company shut down
To support remote work conditions, AudioEye provides each employee a one-time stipend of $300


Don’t Meet Every Single Requirement?
Studies have shown that women and people of color are less likely to apply to a job unless they meet every single qualification. At AudioEye, we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role and check some of the boxes in the job description in your past work history, we encourage you to apply. You may be just the right candidate for this or other roles!

Equal Opportunity Employer: We embrace equal employment opportunity.
AudioEye is committed to a policy of equal employment opportunity for all applicants and employees. It is our policy that employees will not be subjected to unlawful discrimination on the basis of race, color, religion, sex, age, national origin or ancestry, physical or mental disability, veteran or military status, marital status, sexual orientation, political ideology and any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to: recruitment, hiring, transfers, promotions, training, discipline, termination, compensation and benefits, performance appraisals, education, and social and recreational programs. We welcome and encourage applications from candidates of all backgrounds, abilities, and seek to ensure that all candidates have the opportunity to showcase their skills and qualifications during the hiring process. Please email accommodations@audioeye.com if you require an accommodation.

Notice to Staffing Agencies:
It is our policy that any and all contact with third party staffing vendors come through our Talent Acquisition department directly. We have established a preferred network of staffing partners that we engage with if and when we deem necessary. We ask that staffing agencies refrain from contacting our executives, hiring managers, or employees directly. Unsolicited resumes and inquiries will not be considered or responded to. Thank you for your understanding and cooperation.