Digital / Technical Product Manager II - Life Company Digital Team

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

The Life Company Digital Team has two exciting Digital / Technical Product Manager II openings available: one supporting Health, Annuity, and Accessibility, and the other supporting Servicing, Survivor Relations, and Claims. In these roles, you will have the opportunity to build and curate best-in-class acquisition and servicing experiences.

The Digital / Technical Product Manager II role supports the discovery, delivery, and performance of digital and technology products and their experiences for USAA and its members. Collaborates with internal stakeholders and partners to tackle complex and challenging problems to optimize the customers’ (internal/external) experience with market offerings. Designs and drives implementation of multi-platform technology and digital solutions. Optimizes and improves existing products and experiences across all channels and platforms to drive Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs). Employs Human-Centered Design and Design Thinking methodologies to bring world-class Digital and/or Technology driven products to market.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, or Tampa, FL. Relocation assistance is not available for this position.


What you'll do:

Leverages Digital or Technology research, business and market intelligence, and data-driven insights to support team members to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance.

Prepares supporting data and materials for generating compelling presentations, and other forms of communication, to inform and influence key stakeholders.

Collaborates with stakeholders to formulate effective strategies for achieving key Digital or Technology product goals.

Finds areas of opportunity and solves for customer pain points to inform and support team members.

Leverages data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs/KRIs.

Researches and identifies industry best practices and trends to increase effectiveness of Digital or Technology products.

Maintains and applies developing knowledge of the Business, Technology, UX, and relevant experiences and processes, and an academic understanding of Product Management.

Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

Bachelor’s degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (6 years of experience required without Bachelor’s Degree)

2 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, Research/Testing.

1 year of Customer Contact Channel experience within Insurance or Financial services industry will take place of 1 year of the minimum experience required.

Experience developing presentations to communicate complex concepts to a diverse audience.

Knowledge of Agile Methodology.

What sets you apart:

US military experience through military service or a military spouse/domestic partner

2+ years in digital space (digital product management, digital marketing, digital analytics, etc.), of proven strong, organized project management skills keeping track of multiple different projects, through many stakeholder reviews to deliver timely reviews and updates to digital assets.

Proven detail orientation in a fast-paced environment with the ability to ensure all needed changes are updated and released to digital platforms.

Ability to problem solve and work with internal and external partners to align on consensus for digital assets updates.

Proficiency in Microsoft Office (PowerPoint, Excel)

Proficiency in Adobe Analytics, Glassbox (or other Customer Experience Analytics Tool)

Prior experience evaluating web pages and testing for accessibility (WCAG, Section 508, ADA, etc.) conformance a plus!

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $74,210 - $141,830.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning, and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.



USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.