Partner Success and Operations Manager

Reporting to the Director, Business Development and Strategy the Partner Success and Operations Manager is responsible for driving growth and excellence in AFB’s Professional Services and Programs by supporting business development efforts, managing assigned partner relationships, and ensuring successful project management and delivery. Developing and executing cross-organizational operational and process improvement initiatives to enhance efficiency and collaboration.

About the American Foundation for the Blind
The American Foundation for the Blind creates equal opportunities and expands possibilities through advocacy, thought leadership, and strategic partnerships.
We are committed to creating a future of possibilities for blind Americans—a world where individuals with vision loss at every stage of life can live, work, learn, and play at their full potential.

To achieve this goal, AFB values learning, collaboration, impact, and excellence. We are a dynamic, creative, results-driven organization. Our workplace is lean, fast-paced, and virtual, and our work is project- and team-oriented. Performance expectations are aligned with the organization's goals and values, and employees are empowered to make decisions and take care of business. We value and invest in our people and their tools, expanding our expertise and utilizing the latest accessible technology. We deliver excellence to our customers, partners, and constituents.

Duties and Responsibilities Include

Business Development: Support professional services and programs partner development through proactive and independent prospecting, responding to prospects, conducting discovery and scoping activities with subject-matter-experts, and delivering compelling pitches and proposals. Collaborate with the Director, Business Development & Strategy, to develop and execute targeted outreach strategies for key industry and segment partnerships. Support sales efforts through appointment scheduling and supporting the development of Proposals and Statements of Work. Contribute to collaborative efforts to coordinate the development of marketing and communications efforts, including website content and marketing campaigns, for professional services and programs activities.

Account Management: Act as the liaison between client stakeholders and internal project teams to coordinate projects from end-to-end, including facilitating agreements, initiating billing with Finance, monitoring project status, collecting feedback, and scheduling meetings. Serve as the primary point of contact for assigned partners. Working closely with the assigned subject-matter-expert project lead to resolve any issues impacting delivery or satisfaction with the client. Identify and develop opportunities for improvement of services management and delivery.

Project Management: In collaboration with the Office of Project Management and Process Improvement, play a lead role in professional services project planning and facilitation for the development, maintenance, and evaluation of internal operational processes; oversee process cycles, including establishing project requirements, participating in sprint planning, and, in collaboration with the Office of Project Management and Process Improvement, in the selection and application of project-specific process tools.

Operations Management: Lead the entry and management of prospect, partner, and project data in Salesforce, Trello, and Google Drive. Maintain accurate records of professional services and programs contact and follow-up activities using Salesforce and Trello in coordination with the Director, Business Development and Strategy, Program & Instructional Operations Manager, and Database Manager. Provide feedback on CRM process improvements as part of ongoing operational improvement efforts. Lead department administrative activities including internal team meetings, process, and document management. Leverage existing process and project management tools to support daily operations and develop recommendations for process improvements.

Perform other duties and projects as assigned.

Required Qualifications
- At least 1 year of experience in business development, account management, or client-facing roles
- At least 1 year of experience with independent prospecting and pipeline management
- Proficiency in Salesforce CRM, Google Workspace, Microsoft Office, and project management tools (i.e. Trello, Harvest)
- Excellent project management skills with at least 2 years of experience managing multiple concurrent projects with diverse stakeholders. Excellent planning, organization, problem-solving, and customer service skills, taking a proactive and detailed approach to prioritizing and managing tasks and timelines
- Excellent verbal and written communication skills, including pitching services, developing proposals, content, and copy
- Self-starter with ability to work independently in a fast-paced, remote environment

PREFERRED QUALIFICATIONS:
- At least 1 year of experience managing data and running reports in Salesforce CRM
- At least 1 year of experience creating reports in Google Sheets and/or Microsoft Excel
- Bachelor's degree
- Demonstrated progress towards, or obtainment of, a CAPM or PMP certification
- Experience with digital inclusion, usability, assistive technology, or accessibility best practices
- Experience working in a remote or distributed organization

Demonstrate AFB Key Values & Competencies Including:
Integrity & Respect
Collaboration
Job Excellence & Impact
Life-Long Learning
Initiative
Communication
Desire to Serve
Leadership

Compensation: Salary based on experience, market analysis and location.

Location: AFB headquarters are based in Arlington, VA. This is a full-time, remote position with strong preference given to applicants residing in VA, MD, DC, WV, NY, PA, or FL.

How to Apply: Interested parties, please email a Cover Letter and a Resume/CV to careers@afb.org.

At AFB we do not just accept difference, we celebrate it. AFB is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

If you need assistance or an accommodation due to a disability, you may contact Human Resources at careers@afb.org.