Information Technology Business Analyst

WHY WORK FOR DFPS?

The Texas Department of Family and Protective Services (DFPS) is responsible for protecting the unprotected — children, elderly, and people with disabilities — from abuse, neglect, and exploitation. DFPS accomplishes this responsibility by employing over 12,000 workers who live up to the agency's Mission, Vision, & Values in service to the citizens of Texas. DFPS is not only a qualifying organization for the Public Service Loan Forgiveness Program but also offers excellent health benefits, special discounts on many products and services through the Discount Purchase Program, longevity pay, generous paid leave, access to the Wellness program, lifetime retirement annuity, Texa$aver 401(k) and 457 Programs under the Employees Retirement System of Texas.





Functional Title: Information Technology Business Analyst
Job Title: Information Technology BA II

Agency: Dept of Family & Protectve Svc


Department: SWI Program Support & Training

Posting Number: 4312
Closing Date: 04/03/2025

Posting Audience: Internal and External
Occupational Category: Computer and Mathematical

Salary Group: TEXAS-B-23
Salary Range: $5,098.66 - $6,377.59

Shift: Compressed Weekend


Additional Shift:

Telework: Eligible for Telework


Travel: Up to 10%

Regular/Temporary: Regular


Full Time/Part Time: Full time

FLSA Exempt/Non-Exempt: Exempt


Facility Location:

Job Location City: AUSTIN


Job Location Address: [[custOfficeAdd]]

Other Locations:

MOS Codes:

N/A









Brief Job Description:

THIS POSITION IS HEADQUARTERED IN AUSTIN BUT MAY BE FILLED ANYWHERE WITHIN THE STATE OF TEXAS.

Performs complex (journey-level) business analysis work for Statewide Intake (SWI) on IT projects by serving as a Subject Matter Expert (SME) for SWI specific applications for case management and call center operations with a focus on accessibility.

Work involves coordinating the planning and initiation of diverse projects at various levels of completion; monitoring the progress and schedule of projects; and communicating with project stakeholders, management, and other relevant parties.

Work also includes gathering, developing, and documenting user requirements; reviewing, assessing, and developing SWI business processes and requirements; creating and validating user acceptance testing; performing post-implementation support of systems; representing SWI in IT-related meetings; and providing ongoing support throughout the Software Development Life Cycle (SDLC).

Work outside of regular hours may be required. Travel to Austin and other offices(s) may be required. Works under general supervision, with moderate latitude for the use of initiative and independent judgment.



Essential Job Functions (EJFs):

Serves as a liaison by providing consultation, documentation, and direction to other areas with regard to analysis, design, configuration, testing, and policy implementation within all systems. (30%)

Acts as the Accessibility Liaison between technical and non-technical staff, routinely interacting with DFPS QMS Accessibility Team.
Serves as the accessibility Subject Matter Expert (SME) for SWI case management and / or call center applications and automated processes for both internal and external partners, routinely interacting with DFPS and other agencies IT departments.
Ensures SWI digital content and other forms of Electronic Information Resources (EIR) meets globally recognized accessibility standards.
Assists with identification of EIR that is not compliant with accessibility standards.
Conducts remediation work of EIR to ensure accessibility compliance.

Gathers, analyzes, and documents user requirements, business processes, and problems to automate or improve existing systems; elicits and documents business needs for new systems. (20%)

Facilitates meetings with and elicits feedback from SWI Stakeholders to outline as-is and to-be business processes for case management and call center applications.
Completes thorough analysis of information provided by SWI Stakeholders resulting in the identification of requirements and use cases documented in standard templates.
Completes gap analysis to identify, define and document the business need basis for change to new or existing systems with a focus on accessibility.

Analyzes program policies and procedures to determine their effect on automated systems and system functional areas. (15%)

Completes analysis on policy and procedure changes resulting from DFPS programmatic or legislative initiatives to determine what, if any, changes are required to SWI case management and / or call center applications and automated systems including Data Warehouse reports and the DFPS Intranet with a focus on accessibility.
Conducts work sessions with users and project team members to document requirements, develop use cases, and technology solutions.
Performs and assists project team members with analysis and interpretation of user requirements, to ensuring no loss of functionality as it relates to accessibility, with predetermined technology solutions.

Identify a project’s potential risks and difficulties and design strategies to mitigate or avoid them. (10%)

Demonstrates a deep knowledge base of DFPS systems, their dependencies on each other, and processes that initiate in a DFPS system and end with an external partner in order to identify potential risks to proposed solutions with a focus on accessibility.
Performs reviews of project deliverables and assists project managers with identifying risks and issues throughout project lifecycle.
Informs leadership of potential risks and strategies to mitigate risks through clear and concise means, tailored to the audience.

Participates in user acceptance testing and testing of new system functionality. (10%)

Works with DFPS IT and QMS to interpret and provide clarification and feedback on accessibility Use Cases as needed.
Serves as the SWI Skilled User for SWI case management and / or call center applications, participating in UAT testing for any change to new and existing systems with a focus on accessibility.
Serves as the Point of Contact for SWI staff during UAT testing cycles to assist them with any questions they may have. Assists and trains staff within program on user acceptance testing process and activities.

Develops and/or reviews complex system documents to convey business requirements and support efficient system design. (5%)

Documents clear, detailed, and thorough technical specifications for simple to complex requests for accessibility changes to SWI applications.
Reviews and provides feedback on documents authored by other program areas and external entities for thoroughness and accuracy such as IT Request Proposal (ITRP), project charters, project scope documents, workflow diagrams, business rules and other deliverables.

Develops, documents, and revises system design procedures, test procedures, and quality standards. (5%)

Translates project requirements into documentation that defines architecture, components, modules, interfaces, and / or data for SWI case management and call center applications and automated processes that guide the implementation process.
Uses Structured Query Language (SQL) in conjunction to complete database analysis, ensuring that data integrity is maintained as a result of any changes to existing systems.
Define and document testing scope and strategy, design and author test cases and scenarios, oversee and participate in the execution of test cases and scenarios.
Documents and analyzes the test results into reports for leadership and other interested parties.
This requires a solid understanding of and ability to follow the System Development Lifecycle (SDLC).

Monitors the maintenance and enhancement of routine computer systems to ensure proper functionality. (5%)

Monitors scheduled maintenances of SWI case management and call center applications, serving as the Point of Contact for internal and external IT entities.
Communicates with SWI staff during scheduled maintenance, providing staff necessary updates to keep them appraised of any workflow issues that may arise as a result of the maintenance.
Identifies the need for and schedules after action activities for planned maintenance. Participates in, assists with, or leads after actions activities for scheduled maintenance.

Performs related work as assigned.



Knowledge, Skills and Abilities (KSAs):

W3C’s WCAG, v2.1 and above, and the ability to use WCAG to diagnose and remediate accessibility problems.

Local, state, and federal laws relating to accessibility standards including but not limited to Section 508, 1 Texas Administrative Code (TAC) §206 and §213 and Texas Government Code 2054 as well as subsequent updates thereof.

Business process improvement practices such as process mapping, analysis, redesign, and implementation

Information gathering techniques with demonstrated experience for developing findings and recommendations from data collection.

Software Development Life Cycle (SDLC) and Project Management Life Cycle (PMLC) methodologies; high-level system design methodologies and techniques (entity/relationship models, data/process flow diagrams).

Working knowledge of productivity software including Microsoft Office Suite to include MS Word, Excel, PowerPoint, MS Project, SharePoint, Visio and/or SQL.

Skill in interpersonal relationships, including the ability to work with people under pressure, negotiate among multiple parties, resolve conflicts, and establish and maintain effective working relationships with various level personnel in governmental entities.

Skill in presentation building, meeting facilitation, public speaking, writing, editing, and proofreading.

Skill in researching, understanding, and summarizing key and / or abstract ideas and when applicable, suggest recommendations from those findings.

Skill in problem solving, completing root cause analysis, and negotiating problem resolution.

Skill in documenting application and software issues with a focus on accessibility.

Skill in researching technology industry best practices and benchmark information with a focus on accessibility.

Ability to demonstrate strong analytical and critical thinking skills.

Ability to identify and analyze complex business problems and define user needs.

Ability to analyze business processes and develop business cases and to analyze, evaluate, and integrate business rules into system requirements.

Ability to demonstrate excellent organizational skills, e.g., defines and organizes tasks, responsibilities, and priorities.

Ability to identify trends in data, to manage multiple tasks and responsibilities, to lead groups that report to other managers, to plan strategically.

Ability to develop documentation that maps and illustrates processes and develop framework for process improvement.

Ability to identify and address existing and potential obstacles, issues, and opportunities; and identify and mitigate key issues affecting the progress of the organization and suggest solutions.

Ability to explain abstract concepts in concrete terms to a variety of audiences, including technical, non-technical and executive personnel in both oral and written form.

Ability to analyze and interpret program and technical information including regulations, policies, and business rules to assist in DFPS SWI program goal and priority setting.

Ability to exercise sound judgment in making critical decisions.

Ability to coordinate accessibility discussions with stakeholders including diagnosing and communicating accessibility issues, or similar function.

Demonstrated experience in expressing technical and business concepts and conclusions orally and in writing.



Registrations, Licensure Requirements or Certifications:

N/A



Initial Screening Criteria:

Required: Graduation from an accredited four-year college or university. Experience and education may be substituted for one another. Two years of experience in accessibility.

Preferred: Experience working with DFPS Information Technology Services. Knowledge of Statewide Intake. Experience in business analysis work, analyzing and evaluating complex business processes, information technology applications, policies, and issues.


Additional Information:

IMPORTANT, PLEASE READ THE FOLLOWING INFORMATION PRIOR TO SUBMITTING AN APPLICATION FOR THIS POSITION:

Information on the application must clearly state how the applicant meets initial selection criteria in the Summary of Experience section to be interviewed. Resumes will not be accepted in lieu of an application.
Applicants must provide information relevant to the required experience for this position. Answer all questions and completely summarize your experience including any special training, skills, and qualifications for each position you have held in the employment history section of application.
All fields on the application must be filled-in completely. This includes, but is not limited to, previous salary, previous supervisor, and reason for leaving previous position.
Agency salary policy, budget and candidate’s qualifications will dictate final salary offer.



Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver’s record check.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.