Accessibility Specialist

Interact provides enterprise-grade intranet software that connects over three million employees to leading global names like Levi's, Domino’s, Teva Pharmaceuticals, and Technicolor.

Our team of customer-focused problem solvers are passionate about helping organizations to communicate better. We do this together by constantly working to improve every service and product we offer. With offices in New York, Tulsa, and Manchester, we operate across North America, EMEA, and Australia.

Click on any of our vacancies and you’ll see one thing in common – they all begin with this message. Why? Because at Interact we treat everyone with the same respect and honesty. Whether you’re a developer fresh out of college or a seasoned salesperson, we live the motto that we uphold for our customers: our people are our most valuable assets.

We are seeking an experienced candidate to lead our organization's efforts in ensuring that our product offerings, and services are accessible to all individuals, including those with disabilities.

The role is a mixture of strategy and tactical involvement. This involves a lot of pre-sales and post-sales support for Interact’s prospects and customer base.

The role involves RFP & RFI support, reviewing and responding to accessibility findings reported by customers, managing the accessibility backlog, and participatingin sales calls, and customer calls where appropriate.

The role comes with responsibility for developing, implementing, and maintaining accessibility strategies and initiatives, while ensuring compliance with relevant laws and standards, such as the Americans with Disabilities Act (ADA) and Web Content Accessibility Guidelines (WCAG 2.2).

This role requires a deep understanding of accessibility principles, excellent communication skills, and the ability to work collaboratively with cross-functional teams.

A Little About You...

Accessibility-related certifications (e.g., Certified Professional in Web Accessibility, IAAP Certification).
Experience in advocating for accessibility improvements within an organization.
Knowledge of accessible design principles for physical spaces.
UI/UX Designer background – working on user facing products.
Bachelor's degree in a related field (e.g., Accessibility, Computer Science, Information Technology, Human-Computer Interaction).
Proven experience in accessibility management, including knowledge of ADA and WCAG guidelines.
Strong understanding of web technologies and assistive technologies (screen readers, voice recognition, etc.).
Experience in conducting accessibility assessments and audits.
Excellent communication, training, and interpersonal skills.
Ability to work collaboratively with cross-functional teams.
Knowledge of disability-related issues and a commitment to inclusion and diversity.
Familiarity with relevant accessibility tools and testing software.

About the role...

Accessibility Strategy and Planning:
Develop and implement a comprehensive accessibility strategy for the organisation.
Collaborate with cross-functional teams to integrate accessibility considerations into product development, website design, and service delivery.
Accessibility Compliance:
Ensure compliance with relevant accessibility laws and standards, such as ADA and WCAG.
Conduct regular accessibility audits and assessments to identify and address issues.
Monitor changes in accessibility regulations and standards and adjust strategies accordingly.
Training and Awareness:
Develop and deliver accessibility training programs for employees.
Raise awareness and promote a culture of accessibility throughout the organization.
Accessibility Testing and Quality Assurance:
Establish and maintain a testing process to evaluate the accessibility of digital products, websites, and physical spaces.
Coordinate with developers and designers to remediate accessibility issues.
Customer and Sales Support:
Participate in the sales process, by filling accessibility related RFPs, RFIs, and participating in accessibility focused calls.
Act as a point of contact for accessibility-related inquiries and feedback from customers or stakeholders.
Accessibility Documentation and Reporting:
Maintain detailed records of accessibility initiatives, assessments, and improvements via appropriate documentation (VPAT).
Generate and present regular reports on accessibility progress to senior management.
Vendor and Supplier Management:
Work with vendors and suppliers to ensure that third-party products and services meet accessibility requirements.
Collaboration and Cross-Functional Communication:
Foster collaboration and communication with various teams, including product development, design, customer support, and legal, to drive accessibility improvements.