UX Content Designer

CivicActions is a mission-minded company. We focus on helping the government deliver better services through modern software practices. We work in cross-functional, agile teams and communicate openly and honestly. We encourage a balanced, autonomous lifestyle. We are looking for others like us with a true passion for using technology to change our world positively.

We are seeking a UX Content Designer with expertise in content management system design, content structure, content modeling, content inventorying/auditing, information architecture, taxonomy, technical writing, and content management system user training.

In this role, the UX Content Designer brings a deep knowledge of UX and content principles, practices, user research, and can collaborate effectively with stakeholders, designers, product managers, delivery managers, and software engineers to deliver working software products. You will be empowered to make informed recommendations to improve both the frontend and backend user experience of an important federal site.

You will be successful in this role if you like to flex your skills across content and user experience design, you like collaborating with and presenting work to colleagues and stakeholders, and you enjoy designing in an agile and iterative environment.

This position is fully remote (work from home) and requires a federal background investigation.
Responsibilities

Inventory, analyze, and audit existing content, content types, and information architecture
Analyze and conduct discovery for landing pages, global navigation, taxonomies, and more to create strategic recommendations for a redesign
Restructure and remap site information architecture
Analyze and implement improvements to site and content governance, such as roles and permissions, editorial workflows, content types, and templates, as needed
Make improvements to the user experience of various software systems, in addition to the frontend user experience
Create training documentation and train content management system users
Collaborate with product management, engineering, other designers, and federal subject matter experts
Plan and facilitate user research as needed
Make complex information and language simple and accessible for non-technical audiences.
Communicate effectively across organizational and technical boundaries, understanding the context
Communicate content decisions and what business or user needs they are solving verbally or visually
Advocate for human-centered design best practices in an agile and iterative environment

Required Skills & Experience

Experience conducting content audits, information architecture analysis, etc., and providing and implementing strategic recommendations, identifying gaps, creating new mappings
Experience conducting discovery to inform frontend redesigns
Direct experience working with and/or designing for content management systems
Enthusiasm for working closely with other designers/content strategists and for collaborating with other members of the product team
Demonstrated success building strong client relationships
Fluency in a broad range of human-centered design and content strategy methods
You can communicate and present design decisions and the problems they address
Confidence in leading research and discovery activities (interviews, observation, analysis, workshops, synthesis, etc.) as needed

Required Qualifications

At least five (5) years of experience working as UX designer and/or content strategist in collaboration with digital product teams
Bachelors degree OR 9 years of experience working as UX designer and/or content strategist in collaboration with digital product teams
Experience with WCAG/Section 508 Accessibility standards
A portfolio illustrating your process, design deliverables, and outcomes

Preferred Qualifications

Working in or with federal government
Experience working with large content repositories
Content management system user documentation and training facilitation
Familiar with or able to quickly learn a variety of software or tools
Familiarity with Drupal

Salary Range

$105,000 - $115,000
Apply By

9/16/2024
Location

We are a completely remote team within the United States. We ask that you have a dedicated workspace and fast internet.
Why CivicActions

People who are well taken care of can be more balanced, productive, and happy.

We are and always will be a fully remote team.
100% company-paid medical/dental/vision/life/disability with 100% dependent coverage
401(k) with safe harbor contribution of 3% + 3% matching
Flexible time off policy
Paid parental leave - 12 weeks
Annual professional development/education stipend - $1,200
Annual technology stipend - $816 to $1,027
Employee growth plans, appreciation programs, and paid corporate summits so you can develop at CivicActions and thrive

Apply

We value diverse teams and are committed to creating a community of inclusion. We are an Equal Opportunity/Affirmative Action Employer.