Director, Digital Accessibility Operations

About the position

The Director of Digital Accessibility Operations at NBCUniversal is responsible for establishing and executing the company's digital accessibility framework. This role involves managing daily accessibility operations, ensuring compliance with accessibility standards, and advocating for inclusive user experiences across various digital products. The successful candidate will work closely with product owners, engineering teams, and UX/UI designers to integrate accessibility best practices into the Agile development process, while also conducting audits and delivering training programs to promote accessibility awareness within the organization.
Responsibilities

Assist leadership in developing and executing the digital accessibility strategy.
Manage the daily operations of the accessibility operations team, ensuring alignment with strategic goals and the accessibility roadmap.
Collaborate with product development, UX/UI design, and engineering teams to integrate accessibility into all digital products and services.
Conduct accessibility audits and assessments, identifying areas for improvement and ensuring compliance with accessibility standards.
Develop and deliver training programs to educate employees on digital accessibility best practices.
Monitor accessibility trends, tools, and technologies, recommending updates to policies and practices as needed.
Foster a culture of accessibility awareness and inclusion within the organization.
Maintain a working knowledge of established guidelines, including Section 508, WCAG 2.2, VPAT creation and ADA.
Create best practices and documentation to guide product teams on how to incorporate accessibility into their processes and how to represent accessibility requirements in feature work.
Review and verify requirements and design specifications for validity in overall product design, with an emphasis towards product testability and verification.
Participate in design, code and functional product reviews.
Work with other Product teams to identify and document bugs or defects.
Provide leadership and consultation with regards to accessibility best practices, procedures and techniques.

Requirements

Bachelor's Degree or equivalent, preferably in UX design/product management and/or engineering.
7+ years experience in product development, working with technical and business teams in refining and delivering product vision.
Experience with assistive technologies like JAWS, NVDA, VoiceOver, TalkBack, ZoomText, Dragon Naturally Speaking, switch devices.
Strong knowledge of WCAG, ADA, Section 508, and other relevant accessibility standards and regulations.
Experience in conducting accessibility audits and implementing remediation strategies.
Excellent project management and organizational skills, with the ability to handle multiple projects simultaneously.
Strong communication and interpersonal skills, with the ability to work collaboratively with cross-functional teams.
Excellent time management / task estimation skills.
Experience with enterprise bug tracking software (e.g., JIRA).
Comfortable in an agile, fast-paced environment with significant time pressures.

Nice-to-haves

Experience in a hybrid work environment.
Familiarity with digital product design and development processes.

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k)
Paid leave
Tuition reimbursement
Employee discounts and perks