Manager Digital Accessibility

The Program Enablement team within Marketing and Experience is seeking a Manager, Digital Accessibility to drive the delivery of the Centre for Enablement model, building a shared Digital Accessibility vison through collaboration, monitoring industry standards and practices while introducing mechanisms to enable teams to deliver accessible products. This role is a match for you if you are passionate about driving Digital Accessibility Program across the organization in our customer, advisor and employee experiences.

In this role you will apply your advanced technical knowledge and experience in managing and driving the complex long term digital accessibility program. You are expected to have an in depth understanding of the need that the strategic program is trying to fulfill. They are responsible for keeping abreast of industry changes, developments, and various delivery standards of practice, and identifying opportunities for continuous improvement of delivery practices.

At our company, the customer is at the center of what we do. We are looking for innovative, collaborative, energetic candidates that exemplify this and can demonstrate it in their work. We care about the financial, physical, and mental well-being of our customers and our staff.



What you will do

Drive the work to implement the complex long term digital accessibility programs, working with business unit and technology leaders, cross functional teams, vendor partners, and external parties to enable accessible inclusive digital products that are measured and delivered in accordance with legislative compliance and company standards.
Provide leadership by acting as the Digital Accessibility Lead by influencing and participating in the development of Digital Accessibility Policies, Standards and procedures and contributes to the currency by providing research, information, and recommendations.
Articulate technology impacts and tactics by informing on accessibility opportunities and constraints to support development of digital accessibility programs and plans across strategic roadmaps.
Lead, develop and maintain relationships with business and technology leaders and industry forums for the purpose of understanding product, process and technology trends within an accessibility lens.
Partner with functional, delivery, operations, and compliance leaders in the organization to understand the internal & external customer relative to the target digital accessible state; determine root causes of unnecessary efforts in those experiences to deliver the largest value insulating against legislative changes and elevating the customer experience.
Develop and maintain strong, mutually beneficial working relationships with multiple internal and external partners, including issue management, escalations and influencing and negotiating the scope and timing of delivery.
Develop and deliver enablement sessions, technical guidance and methods educating cross-functional stakeholders on the delivery and maintenance of conformant digital experiences
Lead and deliver the Center For Enablement model across Canada Life
Provide coaching and mentorship on digital accessibility standards, tools and practices promoting quality to direct reports
Engage and collaborate with governance stakeholders to ensure compliance of product towards corporate risk profile and standards and organizational governance processes.

What you will bring

Holds current Certified Professional in Web Accessibility (CPWA) certification for a minimum of 3 years and is a current International Association of Accessibility Professionals (IAAP) member in good standing.
Ideal experience of 5+ years in a digital accessibility role, and 10+ years in technology roles.
Demonstrated experience leading delivery teams in complex technology and business delivery environments with a variety of systems and platforms
Prior experience performing digital accessibility audits across platforms, mobile/web/multi-media and providing technical solutions to close accessibility barriers and gaps.
Demonstrated experience driving accessibility concepts, people leadership and coaching teams through all levels of Software Development Life Cycle (SDLC) with customer centric understanding, striving for service excellence and outward focus.
Ability to rapidly acquire new knowledge and skills and apply creative thinking to solve problems, while understanding the organization’s vision, purpose and values.
Demonstrated ability to work in an ambiguous environment and to adapt to changes quickly.
Demonstrated ability to analyze information and make good decisions or recommendations in ambiguous or difficult situations.
Possess strong interpersonal skills with a bias to delivering technology outcomes, forging strong business partnerships, effectively managing risk, managing scope change as an opportunity to deliver greater value and making value-oriented decisions.
Strong oral, written and interpersonal communications skills.
Reliability Status security clearance - this is a personnel security status that is required before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website

-

The base salary for this position is between $82,800 - $137,900 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.



Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.



Be your best at Canada Life- Apply today!



Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.



You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.



Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.



Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations. 



We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. 



It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.



Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.



#LI-Hybrid