Digital Accessibility Specialist

Qualifications and Requirements:

• Working knowledge of the Web principals of accessibility, usability and user experience. Experience applying expertise in usability, user experience and accessibility to handle the day-to-day management, editing and quality control of text, images, and other content on an organization's website.
• Knowledge and understanding of state and national accessibility laws and standards for digital resources including Title II of the ADA, the Web Content Accessibility Guidelines (WCAG) requirements and Plain Language laws.
• Thorough understanding of accessibility issues and standards to ensure compliance with WCAG 2.1 A and AA standards and regulations.
• Experience using various testing software including the WAVE toolbar, ARC Toolkit, Accessibility Insights for Web, WebAIM Contrast Checker, and others. Experience testing with assistive technologies like NVDA, JAWS, Dragon Naturally Speaking and ZoomText.
• Ability to perform content/software/application audits and work with developers to resolve issues.
• Experience in researching industry practices and benchmark information. Ability to gather, assemble, correlate, and analyze facts; to devise solutions to problems; and to prepare concise reports.
• Skill in planning and facilitating meetings, working in teams, and group problem solving. Knowledge of the principles and practices of effective project leadership.
• Proven ability to build consensus and work effectively within a cross-departmental team.
• Exceptional written and oral communication and organizational skills. Ability to organize and present information in a clear, concise manner.
• Ability to prioritize, manage and complete multiple assignments in a fast-paced, deadline-driven environment.
• Excellent attention to detail; ability to review complex information from multiple sources and determine relevant information to a given situation.
• Ability to provide outstanding customer service by anticipating customer needs, identifying products and/or services to meet their needs, and resolving complex or non-routine problems, questions, or complaints
• Skill in applying principles/methods to ensure that policies, directives, and guidelines are followed.
• Ability to logically identify alternatives to solve complex or sensitive problems

Minimum Experience, Training, and Certifications:
Three years of experience that demonstrates:
• Ability to conduct accessibility audits and provide findings reports.
• Identifying and/or applying applicable leading organizational accessibility practices based on research or other approaches.
• Developing organizational accessibility policies, strategies, and/or guidance.
• Advising organizational management on opportunities to enhance areas of accessibility.


Certifications:
Web Accessibility Specialist (WAS), Certified Professional in Web Accessibility (CPWA), and Accessible Document Specialist (ADS) certifications from the International Association of Accessibility Professionals (IAAP) are a plus.