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Digital Consultant Accessibility Associate

Wells Fargo

Austin, TX,USA

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Cards and Retail Services, Deposit Products Group, the Innovation Group, Treasury Management, Merchant Services, Payment Solutions, and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Its guiding principles are to start with the customer, move faster, and partner effectively.

Treasury Management (TM) is a key part of our Payments, Virtual Solutions and Innovation team. Treasury Management includes managing and optimizing our customers' cash flow and mitigating its operational, financial, and reputational risk. We focus on creating operating efficiencies, cost savings and time savings for our customers by delivering treasury solutions through a consultative approach.

We put our customers at the center of every decision we make by focusing on their needs, being a leader in innovation, keeping things simple, and making our solutions easy to implement.

In this position you will participate in design reviews and perform accessibility reviews of User Experience team's deliverables. Identify potential accessibility issues and recommend best practices based on W3C’s WCAG 2.0. Be an advocate for persons with disabilities in everything you do. Document accessibility specifications for use by User Experience and Development teams. Identify design direction that requires further accessibility research. Contribute guidance to align design solutions with user needs, feasibility, technically possibilities. Test prototypes as well as new patterns in development to ensure usability when considering (but not limited to) various disabilities and combinations of Assistive Technology, browser settings and interface hardware (keyboard, touch, etc.) Work with design, content, development and QA to ensure that any accessibility defects identified during the test phase are remediated in accordance with documented recommendations. Assist application partners in evaluating and remediating accessibility defects to meet risk and compliance and enterprise accessibility policies. Provide guidance on VPAT requests and 3rd party vendor evaluation

Required Qualifications

5+ years of experience in one or a combination of the following: digital customer experience, digital product/program management, digital platforms, or digital consulting

Desired Qualifications

Strong organizational, multi-tasking, and prioritizing skills
Outstanding problem solving and decision making skills

Other Desired Qualifications

5+ years of web accessibility analysis, design and testing experience with large, highly interactive and dynamic web applications
Understand UCD and UX as well as coding and implementation of standards
Experience reviewing design output (wireframes, visual design comps, content) and writing accessibility specifications for User Experience and Development teams
Strong understanding of accessible user interface design practices and principles a must – better still, if you can demonstrate experience relating to web usability/accessibility research
B.S. or Masters Degree in information technology, human computer interaction, B.A. in Journalism, or related field considered an advantage. Equivalent experience accepted
Knowledge on assistive technology tools to ensure our review covers all aspects of web accessibility
Related assistive technology knowledge and expert experience with JAWS. NVDA and/or VoiceOver screen readers a plus
Experience with accessible e-document creation, e.g. Word, Excel, PowerPoint, and PDF
Working knowledge of HTML5, CSS3, and JavaScript and common basic debugging techniques


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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