VP - Digital Accessibility Lead

JPMorgan Chase has undertaken an aggressive digital transformation, which builds on the success of our current digital offerings. We are investing in innovative ways to attract customers as well as deepen customer engagement, satisfaction and profitability through the use of digital channels. The Digital Accessibility team is at the heart of driving transformation in the Digital space, leading the firm toward an innovative digital experience for ALL of our customers by first achieving standards and regulatory conformance and then adding innovative, accessible features & services.


Seeking for a candidate passionate about accessibility in the digital space and lead digital accessibility initiatives. You will display a broad knowledge of accessibility barriers, along with tools and techniques for overcoming them. Experience managing online accessibility resources and creating content to support company standards and processes is important. Expert knowledge of current accessibility laws and standards is desired.


Job Summary


We are seeking an accessibility advisor for our customer-facing web and mobile design system. You will work across the product lifecycle to recommend accessibility in components and design patterns reaching millions of Chase customers, as well as working within our accessibility team to promote consistency across the organization.


You are passionate about accessibility in the digital space and lead digital accessibility initiatives. You display a broad knowledge of accessibility barriers, along with tools and techniques for overcoming them with expert knowledge of current accessibility laws and standards is a required. Experience managing online accessibility resources and creating content to support company standards and processes is important.


Job Responsibilities


Identifying and suggesting potential solutions for accessibility barriers based on WCAG 2.1 standards and PDF/UA as well as compliance with the ADA, Section 508, the Twenty-First Century Communications and Video Accessibility Act, and other accessibility related laws
Recommending solutions to maintain compliance while creating accessible digital products for an excellent customer experience
Applying accessibility knowledge to a wide range of the firm's digital properties, including mobile applications, and digital documents by providing in-depth accessibility guidance for our primary customer-facing web and mobile design system
Coaching colleagues and clients in one on one, small group, or large forum environments including leading technical discussions and decision-making to resolve complex issues
Using data on accessibility issues within products to identify, report on and suggest improvements to the product
Collaborating across roles throughout the product design lifecycle (product, design, dev, testing) to recommend accessibility in design system components and patterns
Building relationships among stakeholders to foster support for digital accessibility and communicate changes to policies and procedures


Required Qualifications, Capabilities, And Skills


7+ years of experience in engaging accessibility in digital, customer facing programs or functions, Minimum of a bachelor's degree in a related field, Related certifications highly desired
Staying ahead of emerging standards and technologies (web, mobile, document) and analyzing impacts to company standards
Expert knowledge of accessibility standards including WCAG 2.1, ADA, Section 508, and the Twenty-First Century Communications and Video Accessibility Act
Expert-level experience in accessibility on a minimum of one platform, and familiarity with a broad range: Web accessibility on Windows and macOS, Mobile accessibility on Android and iOS (Preferred), PDF accessibility and digital document standards, Video and other digital media
Working proficiency and development skills in a minimum of one platform: Web development - semantic HTML, CSS, JavaScript, and WAI-ARIA, Native development (iOS and/or Android), Broad knowledge of digital assistive technologies,
Familiarity with tools for automated and guided accessibility testing, Understanding of processes in the product development lifecycle, including testing, documenting, and prioritizing defects
Teamwork, collaboration, negotiation, and conflict resolution


Preferred Qualifications, Capabilities And Skills


Working knowledge of Agile and Jira
Continuously challenging existing practices, looking for ways to simplify and/or automate processes, and recommending "Best in Class" practices
Experience with usability and accessibility research
Ability to leverage industry knowledge to discern future trends


Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.


We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.


We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.