Digital Accessibility Design Engineering Senior Manager

The Digital Design Engineer Group Mgr is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.

Responsibilities:

Drive and support product vision from concept to production
Proactively understand and incorporate customer learnings to know when to enhance or sunset existing products
Provide cross-organizational and cross-disciplinary solutions across the company
Use creative process and design thinking to improve products
Support business stakeholders to create or improve marketing campaign strategies and their effectiveness
Launch, manage and optimize digital feature enhancements across all channels, and closely monitor, measure, and report on feature performance
Provide thought leadership through hard-hitting, high quality data analysis and research
Evaluate new product concepts for viability and present them to senior stakeholders for approval
Convert ideas into basic wireframes to provide direction to UX and UI Designers
Be able to listen well, effectively negotiate, and diplomatically manage conflicting points of view, as well as influence others in an organization to ensure alignment and progress
Train stakeholders on new products and interfaces, including new features and customer experience.
Be able to work with and manage outside vendors and agencies, and own stewardship of their work and deliverables
Propose and identify ground-breaking solutions that can be executed once approved by stakeholders
Demonstrates ability to attract senior talent
Facilitates understanding of broader organizational tenets and strategic goals for department
Recognizes trends for larger-scale development needs within and across teams and builds plans to develop skills
Shares talent development best practices across organization
Audits department goals to ensure alignment with broader organizational goals; is accountable for department performance against goals
Sets high performance standards for department
Plans and advocates for department resources
Develops and communicates department vision that supports the broader organizational vision
Ensures team culture consistently demonstrates alignment with leadership principles; visibly ties department decisions to leadership principles and tenets
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

10+ years of work experience, including program management and software development experience
Strong analytical and quantitative skills; Data driven and results-oriented
Experience in running high traffic, distributed, cloud based services
Experience in affecting large culture change
Experience leading infrastructure programs
Skilled at working with third party service providers
Excellent written and oral communication skills

Education:

Bachelor’s/University degree, Master’s degree preferred

The Digital Accessibility Design Engineering Senior Manager reports to the Director, Digital Accessibility Center of Excellence and is responsible for thought leadership of digital accessibility technical requirements and controls.

Core responsibilities include, but are not limited to, the following:

Creating and managing support functions for internal stakeholders in the form of inquiry intake database, weekly open forum sessions, and ad-hoc support for technical expertise and control questions
Managing Citi's protocol for WCAG adherence and establishment of Citi’s standard procedures
Coordinating and managing technical input across lines of business for any dispensation requests being submitted to ICRM
Sourcing and maintaining appropriate technical training both formal and informal for the Digital Accessibility Center of Excellence team, as well as all impacted stakeholders
Managing accessibility tooling for technology partners as well as assistive technology for Citi employees, including evaluation of current and proposed software, executing renewals, and maintaining awareness of new technologies in the marketplace
Managing internal consulting protocols and post-release assessment processes across functions and lines of business

This position is accountable for succeeding against identified metrics. This individual will regularly assume informal/formal leadership roles within teams and must have strong technical expertise and a desire to learn and teach. Excellent communication and diplomacy skills are required to guide, influence, and convince Citi and external stakeholders. This individual is responsible for managing process resourcing within the team. They must have the courage to always do what’s right, the humility to learn from mistakes, and the ability to make decisions in alignment with the risk appetite of the organization to promote sound outcomes for Citi and its stakeholders.

Responsibilities

Create digital accessibility technical strategy in alignment with Citi’s control and compliance requirements and in support of Citi’s customers and employees
Systematize digital accessibility technical team routines and identify gaps in organization-wide digital accessibility efforts
Lead and motivate digital accessibility professionals in support of all covered lines of business across USPB, Wealth, SMB, and Functions.
Understand how a global matrixed organization operates and functions, and thrive in this type of environment
Consistently focuses on highest priority demands and while maintaining progress on other important work activities; understands how initiatives support organizational success; eliminates activities that distract from the critical priorities.
Establishes bold performance goals; strives to achieve more than what seems possible and puts in persistent extra effort when needed; holds self accountable for exceeding expectations.
Work across the organization to help drive the adherence and implementation of key compliance guidelines including identifying opportunities to increase effectiveness
Act as the subject matter expert (SME) for WCAG guidelines and stay informed of new guidelines as they evolve
Assist accountable parties (technology, journey owners) to interpret accessibility audit reports and identify root causes of defect creation and monitor remediation of those root causes
Partner with groups across the consumer bank to share best practices for digital accessibility
Assumes the intentions of others are based on common goals and shared purpose, and proactively helps colleagues achieve their goals.
Participate in testing and evaluating digital accessibility software

Qualifications

Ability to distill information from complex data sources
Ability to communicate with stakeholders at various levels of the organization
Excellent interpersonal skills with ability to influence and negotiate with stakeholders
Experience with digital accessibility development and testing following standards such as WCAG 2.0 AA, WCAG 2.1 AA, Section 508, PDF/UA, UAAG, ATAG
Familiarity with assistive technologies such as VoiceOver, TalkBack, JAWS, NVDA
Experience driving high impact projects, especially organization-wide initiatives related to accessibility
Consumer-centric; empathetic toward the customer with the ability to put oneself in their shoes
Experience mentoring others in methods and techniques for addressing accessibility barriers on web applications and mobile devices and in a variety of forums
One or more of the following industry certifications is desired: International Association of Accessibility Professionals (IAAP) CPACC, WAS, and/or CPWA, DHS Trusted Tester Training for Web on Windows

Education

Bachelor’s/University degree or equivalent experience

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Job Family Group:
Technology

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Job Family:
Digital Design Engineering

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Time Type:
Full time

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Primary Location:
Jacksonville Florida United States

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Primary Location Full Time Salary Range:
$153,600.00 - $230,400.00


In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:
Mar 13, 2025

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.