Senior Accessibility Specialist

The Digital Accessibility Testing Team is looking for a Senior Accessibility Specialist to support conformance testing for web pages. This role offers you the opportunity to showcase your skills in verifying adherence to the W3C WCAG 2.1 standards as well as compliance with the Americans with Disabilities Act, Section 508, and other accessibility related laws. Be part of a team that values your expertise and commitment to enhancing web accessibility.

As a Senior Accessibility Specialist in the Web Production team, you will execute tests daily and serve as a subject matter expert for the broader team. In addition to testing, you will assist with documentation, training, and collaboration with our partners. You will be passionate about accessibility in the digital space, work independently, and have strong communication skills. You will display a broad knowledge of barriers, along with tools and techniques for overcoming them.

Job Responsibilities:

Perform all testing activities for initiatives across one or more assigned projects against a robust process with thorough documentation
Collaborate with our partners by discussing defects and offering solutions ranging from design, entry in a CMS, and high-level code guidance
Participate in review of standards, tools, and processes
Create documentation as needed

Required qualifications, capabilities, and skills:

3+ years of quality assurance experience (system testing, planning / coordinating test activities, overseeing test case development and defect resolution, use of ALM or JIRA), knowledge of current accessibility standards, and ability to test against them.
Demonstrate experience driving accessibility in digital, customer-facing programs
Knowledge of accessibility standards including WCAG 2.1, ADA, Section 508, and the Twenty-First Century Communications and Video Accessibility Act
Experience in accessibility on all the following platforms, and familiarity with a broad range of others: Web accessibility on Windows and macOS, Web Mobile accessibility on Android and iOS and Native Mobile accessibility, Video and other digital media
Broad knowledge of digital assistive technologies (i.e. JAWS, NVDA, VoiceOver, TalkBack)
Experience in WAI-ARIA, HTML, CSS, and JavaScript related to accessibility failures.
Excellent communication, critical thinking, and creative problem-solving skills required
Ability to work with a sense of urgency and attention to detail. Ability to work independently, in a team, and with or without direction is imperative
Bachelor’s degree in information technology, Human Computer Interaction, or a related discipline.

Preferred qualifications, capabilities, and skills:

UAT and/or accessibility testing or developing for accessibility
Familiar with CMS – AEM a plus.
Designing for Accessibility experience is plus.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.